At Luca Sanctum, we are dedicated to delivering your home essentials with care and professionalism. This Shipping Policy outlines how we handle the packaging, dispatch, and delivery of your orders across all our product categories including Bathroom, Bedroom, Kitchen, Living Room, and Outdoor essentials.
Order Processing
Once your order is placed, our team begins processing it promptly. All orders are subject to verification for accuracy and availability. You will receive an order confirmation email once your purchase has been successfully placed.
We only accept Cash on Delivery (COD) as the payment method. Please ensure that someone is available to receive and pay for the order at the delivery address provided.
Packaging and Handling
All items are securely packaged to ensure they reach you in excellent condition. Fragile or delicate items are handled with extra care using protective materials and appropriate boxing.
Tracking Your Order
After your order has been shipped, you will receive a tracking notification (if tracking is available for your region) via email or SMS, depending on the details you provided during checkout. Tracking allows you to monitor your package during transit.
Missed Delivery
If a delivery attempt is missed, our delivery partner may attempt redelivery or contact you to schedule a new delivery time. Please ensure the provided phone number and address are accurate to avoid delays.
Delivery Areas
We proudly offer worldwide delivery for all our products. Please ensure your full address, including region, city, and correct postal code, is entered at checkout for successful delivery.
Cash on Delivery (COD)
As we offer only Cash on Delivery, please have the exact amount ready at the time of delivery to avoid delays. If you’re unavailable to accept delivery, kindly ensure someone else is authorized to receive and pay on your behalf.
Contact Us
For questions related to shipping, order status, or delivery support, feel free to contact us [email protected].