At Luca Sanctum, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.

Information We Collect

We may collect the following types of personal information:

  • Name
  • Shipping address
  • Phone number
  • Email address
  • Purchase and order history

We only collect the information necessary to fulfill your orders and provide customer service.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding your order status or support requests
  • Send promotional emails or product updates (only if you opt in)
  • Improve our website and customer service experience

Information Sharing

We do not sell, rent, or share your personal data with third parties, except:

  • With logistics partners for order fulfillment and delivery
  • When required by law or legal process

Your Privacy Rights and Opt-Out Options

If you no longer wish to receive promotional communications from us, you can opt out at any time by:

  • Clicking the unsubscribe link in any promotional email, or
  • Emailing us directly at [email protected] with the subject line “Opt-Out Request”

Please note that opting out of marketing communications will not affect emails related to your orders or customer support.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including fulfilling legal or accounting obligations.

Security Measures

We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

International Users

Luca Sanctum operates globally. By using our website, you acknowledge and agree that your personal data may be transferred to and processed in countries outside your own.

Payment Method

We only offer Cash on Delivery (COD) as our payment method.

Changes to This Policy

We may update this Privacy Policy from time to time.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at [email protected].